General

Delivery

• Showpo COVID 19 Update
• Where is my order?
• Does Showpo have same day delivery?
• How long does shipping take?
• Why haven't I received my confirmation email?
• Will I be charged custom duty or import tax?

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Returns

• What's Your Returns Process?
• What's your returns process for US and Canadian customers?
• How do I return an item?
• I've received a faulty or wrong item, what should I do?
• Can I get a refund?
• When will I receive my store credit?

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Payment, Gift Vouchers & Store Credit

• How do I use my store credit?
• Paypal - Can I use it, and how does it work?
• Do your prices include tax?
• What currency are your prices in?
• Do you sell Gift Cards?

Product & Stock

• How do I know what size to purchase?
• How do I know if you're getting an item back in stock?
• Do you hold items and place products on back order?
• How can I find a specific product or brand?
• Does Showpo have any physical stores?

Order Issues

• How do I change my order?
• How can I cancel my order?
• I put in the wrong address, how do I change it?
• I'm missing an item. What should I do?
• How can I check my order history?

Technical Issues

• How do I reset my password?
• Why can't I sign into my account?
• How can I change details on my account?
• How do I close/ delete my account?
• I'm having trouble with your app. What should I do?
• What are cookies, should I enable them?

Wedding Gowns

• Do you customise or alter dresses?
• Are your wedding dresses true to size?
• Are alterations included in the cost of my gown?
• What is the best way for me to store and transport my gown?
• Do you have anywhere I can try on my dress?
• After the Wedding, do you offer preservation or cleaning services?

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Collaborate with Showpo

• I want to speak to the product / buying team